Troubleshooting
Troubleshooting FAQs for the MyMotive App and Motive products
MyMotive App
- How Do I Delete MyMotive Account?
- How Do I Update My App Profile Data?
- How Do I Find My Motive Device ID?
- The MyMotive App is not connecting to the Motive Device.
- Can I Use the Motive Device Without Downloading the MyMotive App?
- Why Do You Need My Personal Information?
Motive Device
- How Do I Pair a New Motive Device?
- Why Does the Motive Device Light Stay On?
- How Do I Charge My Motive Device?
- How Often Do I Need to Charge My Motive Device?
- The Motive Device light is not on (or is in different colors).
- I lost or damaged my Motive Device—Can I Replace It?
Therapy Pad
- Therapy Pad Handling Tips
- My Therapy Pad is no longer sticky. Can I Continue Using It?
- Why Is the Gel on My Therapy Pad Delaminated?
- Why Is the Gel on My Therapy Pad Turning Yellowish?
- How Do I Order New Therapy Pads in the MyMotive App?
- Therapy Pad is damaged—Can I use my Therapy Pad if it is Damaged or Peeling Off?