If you are experiencing difficulties pairing the MyMotive App to your Motive Device (therapy generator), let's troubleshoot the issue together:

1. Ensure your Motive Device is activated and awake: Connect the Motive Device to the charger using the provided Charging Cable and a wall adaptor for a minute to activate it. The light on the Device will blink in amber color.  Tap on your Motive Device to wake it from its “sleep” mode. 
2. Check the Motive Device Light: The Motive Device Light indicates different scenarios or issues. Review what they mean here. 
3. Check your internet and Bluetooth connection: Ensure you have internet access through Wi-Fi or mobile data. Also, please ensure your phone's Bluetooth connection is enabled. A stable internet and Bluetooth connection are essential for a successful connection.
4. Update your smartphone operating system: It's important to keep your smartphone operating system up-to-date. Check if there are any available updates and install them if necessary.
5. Try Repairing your Motive Device: If you have preformed the steps above and are still unable to connect your Motive Device with your app, try repairing your Motive Device.
   1. Open your Motive App
   2. Next, in the bottom right corner of the app, click "more"
   3. Click "settings"
   4. Under "Bluetooth Pairing" you will see "Pair a new Motive Device", click here and following the instructions. 

If you’re still having trouble connecting your Motive Device with the MyMotive App, please don’t hesitate to contact our support team by emailing support@mymotive.com or calling 1-877-MOTIVE8.