If your Motive Device is not charging, don't worry. Let's troubleshoot the issue together:

1. Look for the charging indicator: When the Device is properly connected and charging, you should see a blinking "amber" light on your Motive Device. This indicates that the charging process has started. Once fully charged, the light will turn solid.
2. Check the charging cable: Make sure you are using the provided Motive Charging Cable. Using a different cable may not provide the proper connection.
3. Proper connection: Ensure that the charging cable is connected securely to both the Motive Device and the power source. Double-check that it is inserted fully and aligned correctly.

If you don't see any blinking light or are still experiencing difficulties with charging our support team is here to help. Please reach out to us by emailing support@mymotve.com or calling 1-877-MOTIVE8.