If the gel on your Therapy Pad is delaminated, dry, or damaged, we encourage you to replace it immediately to ensure the safest experience. A delaminated Therapy Pad may increase the risk of skin irritation and burns. Do not touch the gel pads on your Therapy Pad directly with your fingers when placing the Pad on your skin or removing it from your skin. Handle the Pad from its edges.
Please note: You can protect the life of your Therapy Pad by handling the Pad from its edges and remembering to put the cover back on when not in use. This will help maintain the gel’s effectiveness on the Therapy Pad.
You can order new Therapy Pads by clicking the link here: https://mymotive.com/products/motive-therapy-pad
You may also order new Therapy Pads on the MyMotive App by following the steps below:
- Navigate to ‘Motive’ at the bottom of the screen
- Then click ‘Order New Therapy Pads’ to be taken to the online store