If you have lost or damaged your Motive Device (therapy generator ), we understand the need for a replacement.
Here's what you need to know:
Motive provides a one-year limited warranty on the Motive Device (therapy generator). If your Device develops a fault within the warranty period, we will gladly replace it for you.
- It's important to note that the warranty does not cover damage caused by external factors, including accidents, abuse, misuse, problems with electrical power, usage not following the product instructions, failure to perform required maintenance, or the use of non-Motive parts or components.
- Additionally, the warranty does not apply if the product has been repaired or altered by anyone other than Motive Health, or if the Motive product was purchased from unauthorized resellers.
If you find yourself in a situation where your Motive Device has been damaged, please don't hesitate to contact our dedicated support team by emailing support@motive.com, or calling 1-877-MOTIVE8.
Please note other components of Motive such as Therapy Pad or Wrap have different warranty periods. Please refer to the Warranty Policy: https://mymotive.com/pages/warranty-policy
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