We offer a 30-day, no-hassle return policy with full refunds. Simply request a return or exchange within 30 days of your product's delivery date.
Please note: We are unable to process refunds or exchanges after these 30 days. If you're subscribed to a Motive product, remember to cancel before your renewal date to avoid the next round of charges.
Before initiating a return or exchange, we recommend checking out our detailed returns and exchange policy found here.
If you need to return your order, we've made the process simple and straightforward.
- Step 1: Hop on over to mymotive.com and sign in to your Motive account.
- Step 2: Locate and click on your order.
- Step 3: Click on View Order Details.
- Step 4: Click on Return button.
Still having trouble or prefer a helping hand? Reach out to our friendly support team at firstname.lastname@example.org or give us a call at 1-877-MOTIVE8. Alternatively, you can fill out the contact form on our website.